Frequently Asked Question

Microsoft Authenticator App
Last Updated about a month ago

Microsoft Authenticator App on your phone or tablet
Download the App from Google or Apple store. The icon looks like this.
image

Once downloaded open the app and if you have protected your phone by pass code, fingerprint, or face-recognition etc then you may be asked to do that to open it.

Once open look for the QR Code reader symbol which looks like this highlighted with the red box:
image

If you click this icon, then it should open your camera ready for scanning a QR code for authentication.

If the camera does not show, then you need to check in your phone's permissions that the App has access to your camera.

After you have checked this, then on your PC go to 
https://www.office.com
or https://outlook.office.com if you are just after email.

Log in with your email and password. If you have not verified your account before, follow the instructions until the QR code is shown, then scan it with the Authenticator App as described above.
Once you have scanned the code, your Authenticator App should 'Ping', open the app and add the 2 digit code displayed on the website.

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